TERMS OF SERVICE

Last updated: 12 October 2026

OVERVIEW

Welcome to Collin des Roses. These Terms of Service (“Terms”) govern your access to and use of the website collinedesroses.com, including all information, features, products and services made available through our online store.

This website is operated by Collin des Roses (“we”, “us” or “our”). Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting our website, browsing our store or making a purchase, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy and Returns and Refunds Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website:

• For any unlawful, fraudulent or misleading purpose.

• To violate any applicable laws or regulations.

• To infringe our intellectual property rights or those of any third party.

• To upload or transmit malicious software, viruses or other harmful code.

• To interfere with the security, operation or functionality of our website.

• To attempt to gain unauthorised access to our systems, accounts or data.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website or legal rights, subject to applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone where we have a lawful and legitimate reason to do so.

You understand that information you submit, excluding payment card information, may be transferred through various networks and adapted to meet technical requirements. Payment card information is handled by the relevant payment service providers in accordance with their applicable security and privacy practices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, products or services without our express written permission.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information and other details displayed on our website are accurate and up to date.

However, the appearance of a product may vary slightly depending on your device, screen settings, lighting conditions or the manufacturing process.

Product images are provided for illustrative purposes. Any differences in appearance do not affect your statutory rights if a product is faulty, not as described or otherwise fails to conform to the applicable legal requirements.

We reserve the right to update product descriptions, discontinue products or modify product availability at any time, subject to our obligations regarding orders already accepted.

We do not guarantee that every product will remain available at all times.

4. PRICES, CURRENCY AND TAXES

All prices are displayed in the currency indicated on our website at the time of purchase.

We reserve the right to change product prices at any time. However, changes will not affect an order for which a binding contract has already been formed, except where permitted by law or agreed with you.

The price payable for an order will be the price displayed at checkout, together with any applicable delivery charges, taxes and other charges disclosed before you complete your purchase.

Where applicable, UK VAT will be included in or clearly identified in accordance with the relevant legal requirements.

For international orders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country and the delivery arrangement. Unless expressly stated otherwise at checkout, you are responsible for any such charges lawfully payable by you.

We will not impose undisclosed charges after you place an order.

If a product is listed at an obviously incorrect price due to a genuine technical or administrative error, we will take reasonable steps to contact you before proceeding. Any cancellation or correction will be handled in accordance with applicable law and your consumer rights.

5. ORDERS AND CONTRACT FORMATION

When you place an order through our website, you are submitting an offer to purchase the selected products.

After placing your order, you may receive an automated email acknowledging receipt of your order. This acknowledgement does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we accept your order, as communicated through our order confirmation or other clear acceptance notification.

We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, suspected fraud, payment authorisation failure or a genuine pricing or listing error.

If we cancel an order after payment has been taken, we will refund any amount paid for the cancelled order without undue delay.

You are responsible for ensuring that your billing information, delivery address, email address and other order details are accurate and complete.

Please contact us as soon as possible if you need to correct an order. We cannot guarantee that changes can be made once an order has entered processing or dispatch.

Nothing in this section limits any rights you have under applicable consumer protection laws.

6. PAYMENT

We accept the payment methods made available at checkout.

By submitting an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.

Payments are processed through the payment providers available on our Shopify store. We do not guarantee the availability of any particular payment method at all times.

Your order may not be processed until payment has been authorised or received, as applicable.

If a payment is declined or cannot be authorised, we may be unable to complete your order.

7. SHIPPING AND DELIVERY

We offer shipping to the United Kingdom and selected international destinations, subject to the delivery options available at checkout.

Available shipping methods, estimated delivery times and applicable shipping charges will be displayed during the purchasing process or explained in our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

We will fulfil our delivery obligations in accordance with applicable law. Where no other delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is formed.

For international deliveries, customs procedures, local holidays, carrier delays and other circumstances outside our reasonable control may affect delivery times.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because of incorrect information supplied by you, we will work with you to determine an appropriate solution, subject to applicable law.

For consumers, the risk of loss or damage to goods generally remains with us until the goods come into your physical possession, or the possession of a person you have designated to receive them, unless a legally applicable exception applies.

Nothing in this section excludes or limits your statutory rights concerning delayed, missing or damaged deliveries.

8. RETURNS, CANCELLATIONS AND REFUNDS

We want you to be satisfied with your purchase. Our Returns and Refunds Policy provides further information about how to request a return or refund.

For most goods purchased online by UK consumers, you have a statutory right to cancel your purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

You must notify us of your decision to cancel within the applicable cancellation period. After notifying us, you generally have a further 14 days to send the goods back.

Where legally permitted, you may be responsible for the direct cost of returning goods if you were informed of this responsibility before purchasing.

We will issue refunds in accordance with applicable law. Where a statutory cancellation applies, refunds generally include the original standard delivery cost, although additional costs arising from your choice of a more expensive delivery method may not be refundable.

We may withhold a refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where the law permits this.

Returned products may be subject to a deduction for diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Different rules may apply to products that are exempt from statutory cancellation rights under applicable legislation.

Your statutory rights are not affected by our returns policy. Faulty, damaged, unsafe or incorrectly described products remain subject to your applicable legal rights, including any right to a repair, replacement, price reduction or refund.

Please consult our Returns and Refunds Policy for our return procedure and contact details.

9. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotional codes, discounts or special offers.

Promotions may be subject to additional terms, which will be communicated when the offer is made.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We will clearly communicate material restrictions, eligibility conditions and expiry dates applicable to promotions.

Nothing in this section permits us to misrepresent a discount, impose an undisclosed charge or otherwise act contrary to applicable consumer protection law.

10. INTELLECTUAL PROPERTY

All content on collinedesroses.com, including text, photographs, product images, graphics, logos, designs, branding, layouts and other materials, is owned by or licensed to Collin des Roses, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

Unauthorised use of our intellectual property may result in legal action.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, applications or services, including payment providers, delivery services and social media platforms.

These services are provided by independent third parties and may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, security or operation of third-party websites that we do not control.

The inclusion of a link does not constitute an endorsement of the third-party service.

Your use of third-party services is at your own discretion and subject to the applicable terms of those services.

12. PRIVACY AND PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We use Shopify to operate our online store and may use third-party services, including Google Analytics, as described in our Privacy Policy and applicable cookie information.

Where required by law, non-essential cookies and tracking technologies will only be used after obtaining the necessary consent.

By using our website, you acknowledge that you have access to our Privacy Policy. This does not replace any consent required under applicable data protection or privacy laws.

13. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct such errors and update information where appropriate.

If an error materially affects an order you have placed, we will take reasonable steps to notify you and resolve the issue in accordance with applicable law.

We will not use this section to remove rights you have already acquired under a binding contract or to avoid our legal obligations.

14. DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, security and accuracy of our website. However, we cannot guarantee that the website will always operate without interruption, delay, errors or technical issues.

To the extent permitted by law, we exclude implied warranties or conditions that may lawfully be excluded in relation to the website and its operation.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of any obligation that cannot lawfully be excluded or limited.

• Your statutory rights as a consumer.

• Faulty or unsafe products, or products that fail to conform to the contract, to the extent liability cannot lawfully be excluded.

• Any other liability that cannot legally be excluded or limited.

Subject to the foregoing, we will not be liable for losses that are not reasonably foreseeable or that arise outside the scope of our contractual obligations, to the extent permitted by applicable law.

If you purchase products for purposes connected with your business, different liability rules may apply to the extent permitted by law.

Nothing in these Terms affects any mandatory legal protections available to you in your country of residence.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or costs we reasonably incur as a direct result of your unlawful use of our website, your deliberate misuse of our services or your material breach of these Terms.

This provision does not apply to losses caused by our own breach, negligence or unlawful conduct, and does not impose obligations on consumers where doing so would be prohibited by law.

16. TERMINATION

We may suspend or restrict access to our website where reasonably necessary for security, maintenance, fraud prevention, legal compliance or other legitimate operational reasons.

You may stop using our website at any time.

Termination or suspension of access does not remove any rights or obligations that have already arisen under a completed transaction.

Any provisions that by their nature should continue to apply after termination will remain effective to the extent permitted by law.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, operational practices or legal requirements.

The latest version will be published on this page with the updated revision date.

Changes will apply from the date they are published unless otherwise stated.

Changes will not retrospectively alter the terms of an existing order where doing so would be contrary to applicable law or your contractual rights.

We encourage you to review this page periodically.

18. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of [insert the applicable jurisdiction, for example, England and Wales if appropriate to your business], subject to any mandatory consumer protection laws that apply in your country of residence.

Where you are a consumer, nothing in these Terms deprives you of mandatory rights or protections available under applicable law.

Any dispute will be handled by the courts or other competent bodies with jurisdiction under the applicable legal rules.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply, provided that doing so is consistent with applicable law.

20. ENTIRE AGREEMENT

These Terms, together with any applicable policies and the specific terms communicated to you when placing an order, form the agreement governing your use of our website and purchases made through our store.

If there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.

Nothing in these Terms overrides any specific contractual term that lawfully applies to an individual order.

21. CONTACT INFORMATION

If you have any questions about these Terms, your order or our services, please contact us using the details below.

Business name: [Insert your legal business name or registered trading name]

Trading name: Collin des Roses

Website: https://collinedesroses.com

Email: [Insert your customer support email address]

Business address: [Insert your business postal address]

Company registration number: [Insert if applicable]

VAT registration number: [Insert if applicable]

We will make reasonable efforts to respond to customer enquiries as soon as practicable.

Thank you for shopping with Collin des Roses.